Refund Policy

At Spoyl Me, we take great pride in offering high-quality baby items and ensuring the utmost satisfaction of our customers. We are committed to providing products that meet the highest standards of safety and reliability. However, we understand that there may be circumstances where you may wish to return or seek a refund for your purchase. To maintain transparency and protect the interests of both our customers and our brand, we have established the following "No Refund Policy" specifically for baby items:

1. Product Inspection:

  • We encourage all customers to carefully inspect their baby items immediately upon receipt. Please ensure that the product matches your order and that it is in good condition.
  • If you notice any defects, damages, or discrepancies with your order, please contact our customer support team within 48 hours of receiving your items. We will assist you in addressing the issue promptly.

2. Return Eligibility:

  • We do not offer refunds or returns for baby items unless they are damaged, defective, or if there is a genuine mistake on our part, such as shipping the wrong product.
  • For damaged or defective items, please provide clear photographic evidence when contacting our customer support team to expedite the resolution process.

3. Exchange for Defective Items:

  • In the event of a defective or damaged product, we will gladly offer an exchange for the same item. If the item is out of stock, we may provide a suitable replacement or issue a store credit, per your preference.

4. Errors on Our Part:

  • If we make a mistake with your order by shipping the wrong product, we will rectify the error at no additional cost to you. This may involve sending the correct product or providing a refund, depending on your preference.

5. Non-Returnable Items:

  • For hygiene and safety reasons, certain baby items, such as pacifiers, baby bottles, and toiletries, are non-returnable unless they are found to be damaged or defective upon receipt.

6. Refund Processing Time:

  • If a refund is approved due to an error on our part, please allow up to 15 days for the refund to be processed and credited to your original payment method.

7. Customer Responsibility:

  • We expect our customers to provide accurate and complete information when placing an order to avoid issues related to incorrect product selection or shipping address.

At Spoyl Me, we are dedicated to providing exceptional customer service and ensuring that our customers have a positive shopping experience. While we strive to address any issues promptly and effectively, we kindly ask for your understanding and cooperation with our No Refund Policy for baby items, which is designed to maintain product safety and quality standards.

If you have any questions or require assistance with your purchase, please do not hesitate to contact our customer support team at...

By making a purchase on our platform, you acknowledge and accept our No Refund Policy for baby items as outlined above.

Thank you for choosing Spoyl Me for your baby item needs.