Privacy Policy

Thank you for using Spoyl Me ("we," "us," or "our"). At Spoyl Me, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including our website and mobile application (collectively referred to as "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information from you when you use our Services:

  • Contact Information: This includes your name, email address, phone number, and shipping address.
  • Payment Information: We collect payment card details and other financial information when you make a purchase on our platform. Please note that we do not store full payment card information; it is securely processed by our payment service providers.
  • Account Information: If you create an account on our platform, we collect your username and password.
  • Communications: We may collect and store records of your interactions with us, including emails, chat messages, and customer support inquiries.
  • User Content: Any content you create, post, or share on our platform, such as reviews, comments, and photos.

1.2 Automatically Collected Information

When you use our Services, we may automatically collect certain information about your device and how you interact with our platform, including:

  • IP address
  • Device type
  • Browser type and version
  • Operating system
  • App version
  • Usage data, such as pages visited and actions taken on our platform

2. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

  • Providing and improving our Services
  • Processing and fulfilling orders
  • Managing your account and preferences
  • Communicating with you about your orders, account, and promotions
  • Analyzing user behavior and trends to enhance our platform
  • Responding to customer inquiries and providing customer support
  • Detecting and preventing fraud and unauthorized access
  • Complying with legal obligations

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with:

  • Service Providers: We may share your information with trusted service providers who assist us in operating our platform, such as payment processors, shipping carriers, and customer support providers.
  • Legal Compliance: We may disclose your information as required by law or in response to legal requests, including court orders and subpoenas.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
  • Consent: We may share your information with your consent or at your direction.

4. Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Processing and Shipping Times

  • Processing Time: Our standard processing time for orders is 3-5 business days unless otherwise specified during the checkout process.
  • Shipping Time: Shipping times may vary depending on your location and the shipping method you select. Locally, orders typically arrive within 6-15 business days, while international orders may take longer, depending on the destination.

6. Your Choices and Rights

You have the right to access, correct, or delete your personal information. You may also have the right to object to the processing of your data or request its portability. To exercise these rights or if you have any questions about our Privacy Policy, please contact us at [insert contact email].

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication methods.

By using our Services after any changes to this Privacy Policy, you agree to the revised terms.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, please contact us at:

[Insert Contact Information]

Thank you for trusting Spoyl Me with your personal information. We are dedicated to providing you with a safe and enjoyable shopping experience.